The Student as a Consumer

January 13, 2014

On August 1, 2007, I was appointed as President of Butler County Community College. Immediately afterwards, I was interviewed by media outlets and spoke to internal and external College stakeholders.

During those conversations, I boasted about BC3 being a “student-centered” institution. Upon further reflection, I pondered, “what do I mean by a student-centered college?”

I am proud to say we’ve answered that very questions. Our 2010-2015 Strategic Plan has an initiative that concentrates entirely on Student Centeredness. Among ways we focus on our student in the Plan include: increasing access to more online classes and programs, providing various activities and clubs and even looking into student housing.

Recently, a new point of emphasis has emerged at BC3: how do we treat potential or even current students outside of the classroom? In other words, before we get to the point of worrying about being a “student-centered” institution, what are we doing to ensure a “customer” becoming a “student” and sticks around through graduation? Read the rest of this entry »